Privacy Policy

This Privacy Policy outlines how Smiling Paws (referred to as "we," "our," or "us") collects, uses, discloses, and protects the personal information of our clients and their dogs. We are committed to safeguarding your privacy and ensuring the confidentiality of your information. By using our dog walking service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1. Personal Information: We may collect personal information from our clients, including but not limited to names, contact details (address, email, phone number), emergency contact information, and any specific requirements or health considerations related to your dog's care.

1.2. Dog Information: We may collect information about your dog(s), including their names, breeds, ages, medical history, vaccination records, and behavioral traits relevant to their participation in our dog walking service.

1.3. Payment Information: To process payments for our services, we may collect payment-related information, such as credit card details, billing addresses, or other financial details.

2. How We Use Your Information

2.1. Provision of Services: We use the collected information to provide our dog walking services and ensure the safety, well-being, and enjoyment of your dog(s).

2.2. Communication: We may use your contact information to communicate with you regarding service scheduling, updates, special offers, and any other relevant information.

2.3. Payment Processing: Your payment information is used solely for processing payments related to our services and is securely handled according to industry standards.

2.4. Health and Safety: Information about your dog's health and behavioral traits may be used to ensure the safety of your dog and others during our dog walking sessions.

3. Sharing of Information

3.1. Third-Party Service Providers: We may share certain information with trusted third-party service providers who assist us in delivering our dog walking services (e.g., GPS tracking providers).

3.2. Legal Obligations: We may disclose your information if required by law or in response to a valid legal request.

4. Data Security

4.1. We employ reasonable measures to safeguard your personal information from unauthorised access, use, or disclosure. We use industry-standard security protocols to protect your data during transmission and storage.

4.2. Despite our best efforts, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website.

If you have any questions, concerns, or requests related to this Privacy Policy or the protection of your personal information, please contact us.

By using our dog walking service, you acknowledge that you have read, understood, and agreed to the terms and practices described in this Privacy Policy.